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ProID Voice
ProID Voice offers an auditory real-time interactive verification quiz that helps increase the assurance that an individual is who he or she claims to be. With information supplied by the end user, ProID Voice generates a series of random multiple choice questions derived from non-wallet based data using public, private and proprietary databases. The questions are presented to the caller using voice menu options.
Because ProID Voice asks questions that cannot be answered with credit cards, driver’s licenses or other wallet-based data, our quiz questions have a high likelihood of only being answered correctly by the proper individual. Our system can help verify a caller’s identity while safeguarding personal information.
Benefits:
Our voice platform can be integrated into any existing IVR.
- Leverage your existing application infrastructure.
- Plug the quiz into any call center workflow.
- Enjoy an easy-to-use, flexible interface.
The ProID Voice engine can be configured differently for each customer. Each customer can use multiple configurations reflecting:
- Number of questions generated.
- Questions to include or exclude.
- Number of correct answers required for a “pass” score.
- Number of attempts an individual can make prior to a system lockout.
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