INSIDE THIS ISSUE:
Dear Valued OrderPoint Customer,
You may notice some changes to the format of our monthly Claims Unit newsletter. We hope you like our new design and we will be glad to answer any questions you have about our newsletter or its contents. We value your continued relationship with us, and hope that you find our newsletter informative and helpful in highlighting details that you may find beneficial while utilizing our solution.
Sincerely,
The ChoicePoint Insurance Services Team
Reduce Claims Losses. Lower Operational Costs. Increase Business Control.
Photos are available on OrderPoint
When placing an order for photos, please be sure to select the correct report type. Many requests are submitted to the ChoicePoint Claims Record Unit (CRU) as the report type "OTHER" instead of "PHOTOS." CRU has a department that is dedicated to handling all incoming requests for photos.
When a photo request is submitted, CRU will contact the photo department of the relevant agency to determine the price. If the price exceeds $60, a phone call or e-mail notification will be sent to you from a CRU representative asking for authorization to proceed with your order.
If you have any questions concerning photo requests, please contact our customer service department at 800.934.9698, and select option 1.
ChoicePoint CRU Customer Service
Monday through Friday,
8 am to 8 pm EST
Phone: 1.800.934.9698,
option 1
E-mail:orderpoint.support@
choicepoint.com
OrderPoint is available 24/7
Georgia Highway Patrol Request
The Georgia Highway Patrol follows a report number format of a two-digit post, four digits and then the two-digit year (##-####-YR). The primary search criteria used by the Georgia Highway Patrol are the full first and last names of the parties involved. Providing this required information, along with a specific loss location and driver information can assist in receiving your requested report in a shorter time frame.
Sample Georgia Highway Patrol Report
Atlanta, Ga. Police Department
The Atlanta Police Department requires a report number for all requests. Its report numbers are either:
- A letter followed by five to six digits
- The year, followed by the Julian Date, and then four digits.
You will not receive your report from the Atlanta Police Department if you do not provide the report number.
