A Message from Jim Peck:

I am pleased to report that Reed Elsevier has completed the acquisition of ChoicePoint®. The announcement came after a rigorous review process that included regulatory reviews, approval from ChoicePoint's Board of Directors and overwhelming support from the company's shareholders.

ChoicePoint will become part of the LexisNexis® Group, the global business information solutions provider with a 30-year reputation as a trusted custodian of mission-critical information. It will be a part of the LexisNexis Risk & Information Analytics Group, the business unit dedicated to developing and delivering industry-leading risk solutions. You will continue to have uninterrupted access to the same ChoicePoint solutions and customer service as before. Your day-to-day ChoicePoint interactions will remain the same.

We are committed to keeping you apprised of our progress as we bring the two companies together. In the coming months, you can expect:

Smarter Answers through Richer Information
The combination increases the depth, breadth, and quality of our information coverage. By bringing together enhanced information, market-leading analytics and proprietary linking technology, we will deliver richer information solutions to power your organization.

Increased Speed and Reliability
Information is only valuable if it is there when you need it. Our leading LexisNexis technology platform delivers 99.99% systems availability, 24 hours a day, 7 days a week.

A Commitment to Innovation
The landscape is changing. Increasing margin pressures, more sophisticated criminal schemes, and increasing regulatory mandates require new solutions. Joining forces will bring added experience and vision to help create the innovative information solutions you demand in a changing marketplace.

In sum, the combination creates an organization with expanded information, products and services that can deliver the mission-critical solutions that you need. Whether you authenticate identity, locate debtors, comply with legislation, screen candidates, underwrite consumer credit, solve cases, or need to detect fraud, waste and abuse in government social programs, we can help you make confident decisions.

For Further Information
Your business and ongoing trust are very important to us. Please contact your account manager with any questions, or visit us at www.lexisnexisupdate.com.

Sincerely,

James M. Peck
Chief Executive Officer
LexisNexis Risk & Information Analytics Group, Inc.

Suffolk County Police Department, NY Request

The Suffolk County Police Department in New York state follows a report number format of the year followed by 6 numerical digits (YR######).

1. Please ensure you are entering the correct information in the appropriate field when submitting information on your request.
2. The spelling of the information must be correct in order to ensure the request is processed correctly.

Suffolk County Police Department, NY Report

The Suffolk County PD in NY has a large backlog of requests due to the fact that many auto reports requests are marked as auto accidents when they should be marked as incident reports.

Please choose the appropriate report type from the list next to Auto Reports. There are several options available including: Auto Theft, D.U.I. Report, Registered Vehicle Owner reports and more.

By choosing the correct report type, the process will be streamlined and you will receive your requested report more promptly.

NY HQ DMV

All the New York (NY) Highway Patrol (HP) troop stations will no longer process requests for accident reports. The NY HP troop's stations will now forward all reportable accidents to NY Headquarters (HQ) DMV in Albany, NY.

PLEASE NOTE: The NY HQ DMV must have the name of the driver involved in the accident. This agency cannot search for a NY HP reports by report numbers. You must have the correct spelling of the name of the driver involved. If you do not know the name of the driver involved, please contact the traffic department at the responding troop station in order to obtain this information to help process your report request in a shorter time frame.

OrderPoint Password Tips

INSTRUCTIONS FOR CHANGING PASSWORDS:
1. Go to the OrderPoint Login page: www.cporderpoint.com
2. Enter the Adjuster ID.
3. Enter the current password in the Password field.
4. Click the Change Password link (located to the right of the Adjuster ID field).
5. The New Password and Confirm Password fields now display.
6. Enter in the new password in both the New Password and Confirm Password fields.
7. Answer the DPPA agreement and click Login.

NOTE: Please make note of your new password information as it will be required to login in the future.

Password Requirements:
* Must be between 6 and 8 characters
* Must contain at least one alpha and one numeric character
* Must contain only letters of the alphabet and the digits 0 through 9
* New passwords cannot be changed for 3 days.

For Adjuster ID/Password assistance, contact Customer Support at orderpoint.support@choicepoint.com, or call 800.934.9698 and select option 1 to speak with a CRU representative.

Adjuster Suspended Notice:

To protect our users, OrderPoint automatically suspends Adjuster IDs that have failed to log in successfully after three attempts. To reactivate your Adjuster ID, contact Technical Support at 1-800-934-9686 and select Option 1.

Forgot Password?

If you have forgotten your password, perform the following steps:

1. Type your Adjuster ID in the Adjuster ID field.
2. Click the Forgot Password link.
3. Type the answer to the security question.
4. Read the Terms and Conditions listed and select "I Agree" or
   "I Disagree".
5. Click Login. The system will then display your new password. If this does not resolve the problem, contact Customer Support at 1-800-934-9686 and select Option 1.

Spotlight on Customer Service

Rishi Ramroop joined the CRU Customer Support team 9 months ago. When not at work, he enjoys playing volleyball, bowling and is involved with his church. He has been married to his beautiful wife Michelle for 9 months. When asked about his career at ChoicePoint he said, "I enjoy working at ChoicePoint because of the opportunity for growth. ChoicePoint promotes employees continuing education by providing both instructor-lead and online classes which can be taken at no cost to the employee. I also enjoy the people that I work with.." An adjuster recently commented on a survey; "Very nice representative. He got to my problem quickly and resolved it in a polite manner. He stayed on the phone with me until I ensured him it was fixed!"

The main objective of the Claims Record Unit Newsletter is to provide insightful and useful information to you, our reader. In an effort to provide you with useful information, we welcome your feedback regarding what information you would like featured in upcoming newsletters. Please send your suggestions to insurance.claims@choicepoint.com. We look forward to your continued readership and appreciate your input.