ChoicePoint Claims Record Update Unit
JUNE 2008

OrderPoint

ChoicePoint CRU Customer Service

Monday through Friday,
8 am to 8 pm EST

Phone: 1.800.934.9698,
option 1

E-mail:orderpoint.support@
choicepoint.com

OrderPoint is available 24/7

Raleigh Police Department Report Request

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The Raleigh Police Department utilizes a report number format of the letter P+YR+6 digits. Their records department searches for reports using the report number, date and location of loss, and the name of an involved party. Including as much information on your report request as you have available (such as additional parties involved in the accident or incident, SSN, vehicle information, etc.) will help in locating your report.


Raleigh Police Department Report

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Report types available through OrderPoint®

The majority of reports ordered through OrderPoint are Auto Accident reports, and the screen for ordering such reports is visible when you initially log in to the site. However, please remember there are numerous other report types available to you.

Please note that some police agencies may not return your report if you order with the incorrect report type.

Ordering with the incorrect report type can often cause delays in receiving the report and sometimes result in No Record Found responses from the police agencies. Many traffic departments work solely with auto accident reports. However, other types of police reports (such as auto theft, vandalism, fire reports, etc.) could be stored at a different police department or location. When placing an order through OrderPoint, it is important that the correct report type is selected when ordering reports to ensure ChoicePoint® can route your request to the correct department. To see where you can locate report types within OrderPoint other than auto accident reports, please see below.

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Below is a list of standard report types available on OrderPoint. You may also have access to Interactive reports, which are made available immediately upon placing your order. Please remember to select the proper report type when completing your report request.

STANDARD REPORTS
  • Auto Accident
  • Auto Theft
  • Auto Theft Recovery
  • Theft/Burglary
  • Fire/Building
  • Fire - Car
  • Vandalism
  • D.U.I. Report
  • Registered Vehicle Owner
  • Coroners Report
  • Homicide Report
  • Photos
  • Issue Letter of Interest Only
  • Other
  • Insurance Verification
  • Title History
  • All Registered Vehicles at Household
  • Death Certificate
  • Birth Certificate
  • Arrest Report
  • Citation/Conviction Report
  • EMS Report
  • Reconstruction Report
  • Supplemental Report
  • Toxicology Report
INTERACTIVE REPORTS
  • All Registered Vehicles at Household by Last Name and Address
  • VIN
  • Plate/Tag
  • Vehicles by Name, Address, year, Make and Model
  • Vehicles with Reported Damage
  • Auto Check
  • Claims MVR
  • Carrier Discovery

Spotlight on Customer Service

Tasya has been with ChoicePoint for 6 years. In her spare time she likes photography, scrap-booking and is currently attending college to obtain her bachelor's degree in Business. She is a single parent of a wonderful 6 year old boy named Mason. Regarding her career with ChoicePoint, she states "I enjoy working at ChoicePoint because of the positive work environment. The corporate culture is very open and understanding. It provides me with the opportunity to express myself and to grow within the company."

The main objective of the Claims Record Unit Newsletter is to provide insightful and useful information to you, our reader. In an effort to provide you with useful information, we welcome your feedback regarding what information you would like featured in upcoming newsletters. Please send your suggestions to insurance.claims@choicepoint.com. We look forward to your continued readership and appreciate your input.