ChoicePoint Claims Record Update Unit
APRIL 2008

OrderPoint

In computer terminology, where did the phrase "bug" come from?

Click here to find out!

ChoicePoint CRU Customer Service

Monday through Friday,
8 am to 8 pm EST

Phone: 1.800.934.9698,
option 1

E-mail:orderpoint.support@
choicepoint.com

OrderPoint is available 24/7

Jefferson County Police Department Request

When ordering a report from Jefferson County Police Department, you must submit a report number comprised of the year and six digits (Sample: 08123456) be included with every request. If the report number is not available, the alternative is a street and cross street. In the above sample request, both pieces of information were submitted, and a police report was returned to the customer.

This agency handles all accidents on the interstates in Jefferson County, and charges $.10 per page for reports. The average turnaround time is 12 business days.


Jefferson County Police Department Report

The above report is from Jefferson County Police Department. This is the first page of a four page report. The identifiers for this request are the matching report numbers and the matching names.

As always, the more information that you can provide, the better chance the agency has of finding the report.


ChoicePoint Cover Sheet

Every report or notice is returned to you with a cover sheet. The information that was provided on the request is reformatted and returned so that you can locate pertinent information submitted on your report request.

Information provided includes:

  • Claim number
  • Adjuster
  • Transaction number (internal ChoicePoint number)
  • Date of Loss
  • Party 1, 2, and 3
  • Vehicle information (ie. vehicle, make, year, tag and driver license)

Carrier Discovery

Improved Contribution Rates
Carrier Discovery contributions comprise more than 70% of all personal auto policies written in the United States.

Policy & Coverage Information Available in Real Time!
One of the many benefits of Carrier Discovery is that it gives you access to policy and coverage information...in real time! This real-time access allows you to identify critical insurance carrier information on claimants and other involved parties in an accident.

Having access to key information helps streamline the claims process and identify potential fraud. With Carrier Discovery, you will have access to the following:

  • All subjects listed on a policy
  • Insured vehicles
  • Types of coverage associated with a policy
  • Carrier name
  • Policy number
  • Effective dates

The real-time information available through Carrier Discovery can be accessed at various points in the claims process, from first notice of loss to identification of potential fraud, or even when the decision is made to subrogate the claim. The benefits of having this information available to you include:

  • Ability to verify current coverage
  • Insight into uninsured motorist claims
  • Access to vehicle registration information
  • Identification of third-party insurance coverage and discovery of duplicate coverage

Please click here to visit the Carrier Discovery page on the ChoicePoint Claims Solutions Web site.


Answers to this month's CRU question.

In 1947 Grace Murray Hopkins was working at Harvard University on a primitive computer. Upon further examination, she found that a moth had become trapped between the points on the computer. The moth was removed and affixed to the log with an entry, "first actual case of a bug being found". A note went out that the computer had been "debugged" and the term is now used routinely. The log can be found today in the Smithsonian Institute.

Click here to view the question again.